Cancellation & Refunds Policy

1. Overview

 

  • At The Maxim Paris, we strive to provide a clear and easy shopping experience. This policy outlines the procedures for canceling an order and requesting a return or refund.

 

2. Order Cancellation

 

  • Time Frame: You may cancel an order for a full refund within 24 hours of purchase, provided the order has not yet been processed or shipped.
  • How to Cancel: To request an order cancellation, please contact our support team immediately at themaximparis@gmail.com or 79904 01462 with your Order Number clearly stated.
  • Late Cancellation: If a cancellation is requested after the item has been shipped, it will be treated as a return (see Section 3 below), and you will be responsible for the return shipping costs.

 

3. Returns and Refunds

 

  • Our policy lasts [Number, e.g., 14 or 30] days from the date you receive your item. If this period has passed, we unfortunately cannot offer you a refund or exchange.

 

a. Eligibility for Return

 

To be eligible for a return, your item must meet the following criteria:

  1. Condition: The item must be unused and in the same condition that you received it.
  2. Packaging: It must be in the original packaging with all tags, labels, and hygiene seals intact.
  3. Proof of Purchase: A receipt or proof of purchase (your order number) is required.
  4. Non-Returnable Items: Several types of goods are exempt from being returned due to hygiene or regulatory concerns. These typically include:

 

  • [List specific items, e.g., Intimate or sanitary goods (e.g., innerwear, pierced jewelry)]
  • [Perishable goods (e.g., food, flowers)]
  • [Digital products or Gift cards]
  • [Items marked as "Final Sale" or "Non-Returnable"]

b. How to Initiate a Return

 

  1. Contact Us: Email us at themaximparis@gmail.com within the [Return Window, e.g., 14 days] of receiving your order, stating your Order Number and the reason for the return.
  2. Authorization: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and the address to which you should send the package.
  3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service for all returns.

c. Refunds (If Applicable)

 

  1. Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  2. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  3. Late or Missing Refunds: If you are concerned about a missing refund, please follow these steps: check your bank account, contact your credit card company, then contact your bank. If you've done all of this and still have not received your refund, please contact us at themaximparis@gmail.com

 

d. Exchanges (If Applicable)

 

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at themaximparis@gmail.com and we will guide you through the process.

 

4. Contact Information

 

Questions about the Cancellation & Refunds Policy should be sent to us at:

  • Email: themaximparis@gmail.com
  • Phone: 79904 01462
  • Business Address: Surat,Gujarat